Privacy Policy for TK Elevator AGILE Mobile App

Company: TK Elevator GmbH

Contact: dpo@tkelevator.com

Introduction

The TK Elevator AGILE Mobile App ("App") allows users to request an elevator without physically interacting with the elevator system. This Privacy Policy explains how we collect, use, and share your data.

1. Information We Collect

A. Automatically Collected Data

- IP Address

- Date and Time of Request

- Time Zone

- Browser Type and Version

- Operating System

- Unique Device Identifier

- Language Preferences

B. Registration and Account Data

- Name and Surname

- Email Address

- Username and Password

- Login History (timestamps)

C. Location Data

- Precise or Approximate Location Data: If you enable location permissions, the app may collect real-time location data to facilitate elevator dispatching based on your current position.

- Purpose of Location Data Usage:

  - To improve service functionality by detecting proximity to an elevator.

  - To enhance security and prevent fraudulent access.

  - To provide a seamless user experience based on location proximity.

- User Control: You may enable or disable location tracking in your device settings at any time.

2. How We Use Your Data

We process personal data based on the following legal grounds:

- Contractual Obligation (Art. 6(1)(b) GDPR): To provide access to our App.

- Legitimate Interests (Art. 6(1)(f) GDPR): For analytics, security, and user experience improvements.

- User Consent (Art. 6(1)(a) GDPR): If you explicitly grant permissions (e.g., location data collection).

3. Data Storage & Retention

- User account data: Deleted upon request.

- Log data: Retained for 90 days for security and troubleshooting.

- Location data: Stored only temporarily and is not retained beyond its necessary usage.

4. Data Sharing & Third Parties

Your data may be shared with:

- Affiliated Companies: Within TK Elevator Group for internal processing.

- Service Providers: Cloud storage (Microsoft Azure), analytics providers.

- Legal Authorities: If required for compliance with laws.

5. Your Rights

Under GDPR, you have the right to:

- Access & correct your data.

- Request deletion of your personal information.

- Restrict processing in certain cases.

- Withdraw consent (for location tracking or cookies).

- Lodge a complaint with a supervisory authority.

6. Contact Information

For privacy concerns, contact:

Data Protection Officer (DPO)

Email: dpo@tkelevator.com

Address: TK Elevator GmbH, E-Plus-Strasse 1, 40472 D�sseldorf, Germany.